Warranty

WARRANTY DETAILS (How it works and what’s covered)

Your PERRY eHopper electric bike comes with a 5 year* warranty on the frame. Electronic components such as motor, electronic cabling, LCD display and electronic brake cut off’s also have a 1 year warranty.  Batteries carry a 1 year warranty.

WARRANTY EXCLUSIONS

Contractual warranty excludes damage or defects caused by: abnormal use, lack of maintenance, accidental damage, prolonged exposure to moisture or liquid or non-compliance with recommendations.

  • Damage/Wear caused by incorrect maintenance
  • External factors such as shocks, lightning storms, current surges, short circuit, etc
  • Damage caused by excess exposure to the elements (eg rust caused by not storing bike indoors)
  • Modification of electrical components or any modifications (eg additions not included when bought)
  • Paint, varnish and bike graphics
  • Wearing parts such as tyres, brake pads, brake cables, handle bar grips, freewheels etc.
  • Spokes
  • Warranty registration has to be completed within 30 days of purchase.
  • Crash or fall – if your frame is damaged in a crash or a fall it would not be covered.
  • Excessive cosmetic damage – a charge will be applied to your frame if returned with any cosmetic damage.
  • Any deviation from service manual

Warranties Are NON TRANSFERABLE. Warranty could be void if MAINTENANCE GUIDELINES ARE NOT FOLLOWED.
* Only to the original owner upon proof of purchase receipt and if serviced accordingly.

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